Technology Assistants provide technology help and support to the campus community. TA’s are expected to direct the William Paterson community toward resources, resolve various technical issues, maintaining campus labs, and assist in projects while meeting high standards of customer service. It is a part-time, 20 hours per week position available to currently enrolled William Paterson University students. Any major can apply. Our Workday application is currently closed, and will re-open in 2025. You can still submit a Qualtrics Application to be considered, so if you are a current student who is interested in working for the IT Department please fill out the Qualtrics application above. To apply to be a Technical Assistant, you can fill out our Qualtrics Application. Hiring Schedule: We are currently fully staffed for student employees. Applications will be reviewed on April 1st, 2025. Our next group of new hires will start during the fall semester of 2025. All applicants must be a matriculated/current student who will be enrolled in September 2025 to be considered. If you are graduating in May 2025 we will likely be unable to hire you at this time. The Technology Assistant (TA) position was created over 25 years ago to help staff our computers labs and train faculty, students, and staff on basic computer functions. Today, the program continues to be a vital part of our technology systems at William Paterson University. Students who are selected to be part of the Technology Assistants staff gain valuable real-life experience and skills while working for the WPU Help Desk. Alumni from the TA Program have gone on to work for Fortune 500 companies, government offices, and the Department of Defense. During the pandemic of 2020, the team swiftly reacted by working 100% remotely and assisting faculty and staff with zoom issues, accounts problems, and adjustments to working from home. The team answered Help Desk calls from their own homes while simultaneously completing online coursework. We support our clients (students, faculty, and staff) through a mixture of in-person and remote support. We strive to quickly connect remotely to our clients for faster resolutions. When a call is made to the Help Desk, a TA is often the first response. Our TA’s offer remote support via Zoom or Teams, and if that doesn’t resolve the issue remotely, an in-person appointment can be made at one of our several walk-in locations. Our TA’s work diligently to resolve a variety of accounts, login, email, hardware, and software support calls. Our team is a dynamic and diverse group of current William Paterson students who come from a variety of majors and disciplines. We are proud to have hired several veterans in our program.
